Individual Approach

Although "PolyPro" boasts the world's largest range of polyurethane products, our defining feature is a tailored approach to every client. We strive to always listen to our customers and create conditions that make working with us convenient for everyone. We are genuinely grateful for the opportunity to produce custom parts, custom hardness bushings, and spare parts in any color.

PolyPro expands possibilities to hear everyone

We believe that features and processes making life easier and interactions smooth are not small details. That is why we invest in service that may seem invisible at first glance.

IP Telephony

While other polyurethane parts manufacturers take orders via phone—making them hard to reach—we have switched to IP telephony. Our goal is for clients to reach us at any time, ensuring no call is left unattended.

CRM Platform

Back in 2017, PolyPro switched to a feature-rich CRM system that lets us track the entire history of interaction with a customer:

purchases;
call recordings;
our obligations;
have a tensile strength of up to 30 MPa, which is 5 times higher than rubber, making them resistant to cuts and punctures.

This helps us find a fair resolution in case of any dispute. Our representatives will never make groundless claims like "We never said that!" if specific agreements were made. The complete history is preserved, encouraging both parties to fulfill their commitments and stick to terms of cooperation.

Convenient tools for partner collaboration

We have developed the ideal set of tools for working with partners. All partner interactions happen automatically. Immediately after registering in B2B mode, you gain full visibility into stock inventory. You don't need to call every time to confirm item availability or stock numbers. You place an order in one click and immediately know CLEARLY when it will be fulfilled.

Additional conveniences for partners We created a unified space that enables you as a partner to handle and track all processes in one place. Our platform allows you to quickly organize every stage: from ordering products to shipping them directly to you or your client.

On the other hand, the system lets us automatically monitor all operations: how order execution is progressing and whether any issues arise. We also track how promptly your manager responds to you.

We hope you appreciate the difference in our approach to partnership compared to other polyurethane component manufacturers. We are confident that no other manufacturer possesses such investments in infrastructure and partner relations. Join us to grow together on mutually beneficial terms!

Our Advantages:

Sales history. Service on the partner platform allows you to track our collaboration history: when and how much you ordered, your wholesale price, and your earnings. We also keep you motivated by showing your discount for the next month: the higher your sales volume, the better terms you receive. This lets you project growth and plan your business to sell even more.
Financial reports and invoices. If you need financial documents, you can manage without an accountant. Simply click a single button, and the system will generate a report or invoice.
Automated dispatch. A very convenient feature for partners is automated order shipment. You can generate a waybill for a specific order, and it will be shipped the same day. Crucially, the order can be sent to you or directly to your customers without supplier details—they will only see your retail price. You also receive tracking notifications to monitor if the client picked up the order on time or needs a reminder.
Financial reports and invoices. If you need financial documents, you can manage without an accountant. Simply click a single button, and the system will generate a report or invoice.
Automated dispatch. A very convenient feature for partners is automated order shipment. You can generate a waybill for a specific order, and it will be shipped the same day. Crucially, the order can be sent to you or directly to your customers without supplier details—they will only see your retail price. You also receive tracking notifications to monitor if the client picked up the order on time or needs a reminder.
Technical support. Although the PolyPro system features an intuitive design, support for all provided services is available right on our platform. You can easily find answers to questions like:

how to request a custom part?

how to order bushings in a custom color?

how to order parts with a different hardness level?

Just press one button to display the necessary information.

Furthermore, our managers follow a strict response policy: any customer query must be answered within 30 minutes maximum. We understand the pain points of the B2B segment, where failing to solve an issue quickly results in a lost client.

Content download. For online partners, content uploading takes up a significant amount of effort. Waiting weeks for product info from suppliers is a common hassle. A major benefit of working with PolyPro is automatic product export to your website at the click of a button. In just 15 minutes, over 50,000 items can be available on your platform! If you prefer not to use automatic synchronization and want to build unique site content, we offer an alternative: one click downloads an image archive, and another provides an Excel file with data on over 50,000 products ready for custom editing.